FAQs
At THESHOPDEALS, we are here to help you with any queries you may have. Here are some of the frequently asked questions that might assist you:
1. What is the processing time for orders?
Answer: Once you place an order, it generally takes 3-5 days to process before it is shipped out. Please note that processing times can vary, especially during peak seasons.
2. How can I track my order?
Answer: After your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.
3. What are the shipping options available?
Answer: We offer free shipping on all orders. Typically, orders are shipped via FedEx, UPS, USPS, or other carriers in special cases. The standard shipping time is 5-7 days.
4. What payment methods do you accept?
Answer: We accept payments through PayPal and major credit/debit cards such as American Express, Discover, MasterCard, and Visa. Our website uses encrypted SSL security to ensure that your credit card information is protected.
5. How can I make changes to my order?
Answer: If you need to make any changes to your order, please email us at [email protected] within 9 hours of placing the order.
6. What is your return and refund policy?
Answer: We do not accept returns for non-damaged, non-defective items or if the customer changes their mind after receiving the item. Please refer to our Return & Refund policy page for more details.
7. How can I get in touch with customer service?
Answer: For any assistance, please feel free to contact us at [email protected]. Our team is always here to help you with any concerns or inquiries you may have.